TERMS AND CONDITIONS

beme-store.com – Terms and Conditions

As a general rule, it hasFREE shipping to home in mainland Spain and Balearic Islands.

beme-store.com is an online store and does not have physical stores or delivery points to pick up your order.

Prices and delivery times

Peninsular Spain and the Balearic Islands

  • Deliveries are made between 24 and 72 hours (working days). Shipping costs included.

Canary Islands, Ceuta and Melilla.

  • Deliveries are made between 24 and 72 hours (working days). Shipping costs included. Standard price: € 45

Western Europe:

  • Deliveries are made between 24 and 72 hours (working days). Starting to count from the day after the order.
  • Standard price: € 20

Table of shipping costs by country:

 

Eastern Europe and the United States of America:

  • Shipments take between 3-7 days. Starting to count from the day after the order.
  • Standard price: € 50

Table of shipping costs by country:

Asia and rest of the world:

 

  • Shipments take between 15-30 days. Starting to count from the day after the order.
  • Standard price: € 50

In any case, you can check our general sales policy below:

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND REMEMBER THAT THE CONDITIONS CAN BE MODIFIED, SO YOU MUST CONSULT THEM BEFORE MAKING EACH ORDER.

1. IDENTIFICATION DATA: In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following data are reflected below; The owner of the web domain is CONCHITA MÉNDEZ HOLLESTEIN (from now on “beme-store.com”), with address for this purpose in Av. de la Oliva, S / N. 28222 Majadahonda (Madrid), and provided with NIF number 37341401G. Having the contact email: info@beme-store.com

2. USE OF THE WEB: beme-store.com provides access to a multitude of information, services, programs or data (from now on, “the contents”) on the Internet belonging to beme-store.com to which you can access. You assume responsibility for the use of the web. When purchasing the products offered by beme-store.com the user must have the capacity to contract according to their national law.

3. DATA PROTECTION: beme-store.com beme-store.com complies with the guidelines of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (General Data Protection Regulation), as well as Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights and other regulations in force at all times, and ensure the correct use and treatment of the user’s personal data.

Also, beme-store.com informs that it complies with Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce and will request your consent to the processing of your email for commercial purposes in each moment.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY: beme-store.com is the owner of all intellectual and industrial property rights as well as the other elements contained in the web platforms of beme-store.com (images, videos, structure, design, etc.). The user may not, directly or indirectly, copy, modify, alter, publish, communicate, distribute, sell or transmit the materials of this platform or its source code, or of the downloads made, in whole or in part, without written authorization. from beme-store.com.

5. SERVICE AVAILABILITY: The items offered through this website will only be available in the States, countries and / or areas indicated in the rate tables and shipping conditions.

6. FORMALIZATION OF THE CONTRACT: When ordering, you can include a series of offers for each product individually or on the total purchase price if you add several products, depending on whether you have a discount code or coupon available and not expired or the product is promoted or Reduced due to a special campaign or specific promotion.

You make an offer to purchase a product of ours (your “Order”) by completing the process in phases of the web, as explained below:

1. You can start the purchase process by selecting a product and “ADD” your selection to your cart. or consult the section “MY CART” if you had previously made your selection.

2. Confirm your selection with the “BUY NOW” or “FINISH PURCHASE” button

3. Confirm the purchase operation using the CONFIRM PURCHASE button, having previously entered the discount code or the details of your gift card if you have them and apply the offer for the selected product or products.

4. Fill in or check the “Billing Details”, the “Shipping Method” and the “Payment Method”. Do not forget the sections of Discount code and Gift card. After accepting the terms and conditions of the purchase, you will go through the “FINISH PURCHASE” button to your bank card details.

5. You can make the payment through PayPal or with Visa and MasterCard. Payment must be authorized at the time of placing the order. By clicking “Place order” you are confirming that the credit card is yours. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

7. DELIVERY:

The current delivery conditions are those already described above in the rates and shipping conditions tables. We try to ensure that our service is the best and that delivery times are met at all times.

** There is no order delivery service on Saturdays, Sundays or holidays, which must be taken into account in the calculation of delivery dates.

** In the periods in which special circumstances concur (dates indicated as Christmas, sales, transport strikes, extraordinary events, etc.) shipments may suffer some delay. It may be that in these cases our carrier reinforces the service and also delivers on Saturdays, but they will have an extra cost to be paid by the customer. (Ask us for any Customer Service channel indicated below).

** When the order has been made with a promotion (free shipping, discounts, etc.), shipping may take longer than indicated in the table above.

** As we are continuously sewing items and our workshop is not very large, on very rare occasions, delivery may be delayed because we do not have them ready to be made on the scheduled date. In that case, we will contact you to confirm the exact date.

beme-store.com assumes no responsibility when the delivery cannot be made as a result of the data provided being inaccurate or incomplete, when the delivery address is within an inaccessible or restricted area or when the delivery cannot be made by absence of the recipient.

We do not guarantee deliveries at specific and specific times. If the buyer indicates a specific delivery date, or within it shows a preference for a specific time slot, it will be understood that he does so for guidance.

If it is impossible for us to deliver, the carrier will make a new attempt. In the event that we cannot make the delivery on this second attempt, the carrier or the postal service of your locality will leave you a notification in this regard.

8. IMPOSSIBILITY OF DELIVERY: If it is impossible for us to deliver, we will try to find a safe place to leave the package. If we cannot find a safe place, your product (s) will be returned to our warehouse. We will leave you a note explaining where your package is and how to make it sent again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day. Please note that the storage and new shipment of your product (s) may have an additional cost.

9. PRICE AND PAYMENT: The price of the products will be the one stipulated at all times on our website, except in case of manifest error. Although we try to make sure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we fail to contact you, the order will be considered canceled and you will be fully refunded the amounts that have been paid. The prices of the website include VAT, but exclude shipping costs, which will be added to the total amount. Prices may change at any time, but (except as stated above) the possible changes will not affect orders with respect to which we have already sent you a shipping confirmation.

10. WRITTEN COMMUNICATIONS: The applicable regulations require that part of the information or communications we send to you be in writing. By using this website, you agree that most communications with us are electronic. We will contact you by email or provide general information on our platform.

11. GENERAL: beme-store.com will pursue the breach of these conditions as well as any improper use of its portal exercising all civil and criminal actions that may correspond by law.

12. MODIFICATION OF THE PRESENT CONDITIONS AND DURATION: beme-store.com can modify at any time the conditions determined here, being duly published as they appear here. The validity of the aforementioned conditions will be based on their exposure and will be valid until they are modified by others duly published.

13. COMMENTS AND SUGGESTIONS: Your comments and suggestions will be welcomed. Please send us comments and suggestions through our email:info@beme-store.com

GENERAL RETURNS POLICY

Returns in exercise of the right to withdraw from the purchase.

-Has 30 calendar days from the delivery of the order to return the product to beme-store.com. To make the return you must send an email to devoluciones@beme-store.com indicating in it the order number, the reason why you want the return, your name and your identity document number. We will contact you in 24/48 hours to indicate the address where you should return the product. To make the return correctly, you must return the product in perfect condition and with its original labeling.

Please return the product in perfect condition and with its original labeling within 30 days after purchase along with the product invoice and the return form. The costs will be borne by the customer. If you have any questions, you can contact us through our email, devoluciones@beme-store.com.

Choose what you choose, you can decide between:

Exchange for another product: The change can be made for another product of equal price.

Return in the form of payment: The return will be made as soon as possible and, in any case, within 14 days from the date the product was returned. The refund will be made in the same means of payment used by you for the initial transaction.

* The exchange or return of those products that are not in the same conditions in which you received them, that have been used beyond the mere opening of the product or a decrease in the value of the products resulting from a handling of products will not proceed the same different from the necessary to establish its nature, its characteristics or its operation.

In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from the election by you of a delivery method different from the less expensive modality of ordinary delivery we offer ) no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.

General Policy for Defective or Non-Compliant Products

– Product return for defective packaging: All products of beme-store.com are examined by a quality control after manufacture and checked before packing and shipping to customers. We do not accept product returns for this reason. If, upon receiving the delivery package, verify that the packaging is damaged, do not accept it and do not open it. Send us an email to devoluciones@beme-store.com where the order number, your name and your identity document number appear and indicate on it that you have not accepted the shipment because the packaging was damaged. The logistics company will return it to us and after evaluating the product we will process a new shipment after contacting you by email or contact phone number that you provided at the time of purchase, sending your product in a new packaging in perfect condition for delivery.

Warranty

The legal guarantee established in current regulations will apply. The legal guarantee is the obligation of the seller of a consumer product to ensure, for a certain period of time, the good condition of this product and the conditions of use and operation to fulfill its function. The legal guarantee of new products has a duration of two years from the date of proof of purchase.

For the extrajudicial resolution of any claim, you can contact our Customer Service by email: info@beme-store.com, on the phone (+34) 648 06 55 09 or the European online dispute resolution platform planned for it: https://ec.europa.eu/consumers/odr/.

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